If you have the skill and expertise to help CeriPlex focus on delivering a truly reliable management service, then we want to speak with you!. CeriPlex is looking to contract new level 3 technicians both remote and local to help boost our current support offerings and add a wealth of knowledge to our support departments. Your basic responsibilities will include...

• Organizing fortnightly support rosters
• Coordinate large customer implementations
• Developing cost effective management solutions
• Respond to surveys, reports, lists, etc
• Renegotiate support contracts
• Build long-term business relationships with customers
• Participate in Team Training (Operating Systems, Control Panels..etc)
• Manage our existing helpdesk, streamlining our support techniques
• Other duties as may be assigned from time to time