| 
We here at CeriPlex, are dedicated to providing the highest support
solutions to our clients, ensuring you allways have support available,
should any issues arise. To that end, we have introduced a multi-tier
management system to ensure you get the best from our technical
support team.
| |
Active Management
Included Free
|
Pro-Active
Management
$99.99 / month |
| Support
Services |
| 24/7/365 helpdesk support |
|
Yes |
| Detailed knowledgebase access |
Yes |
Yes |
| Monitor
& Respond™ |
Number of monitored services
|
0 |
6 |
Service monitoring interval
|
n/a |
5 Minutes |
System resource monitoring
|
No |
Yes |
Instant issue notification / resolution
|
Yes |
Yes |
Monthly signed uptime reports
|
No |
Yes |
| Administration
& Security Services |
| Initial security audit (Details) |
Per request (once) |
Yes (On Sign-up) |
Monthly vulnerability testing
|
No |
Yes |
| Security report validation (RKHunter, Logwatch
etc) |
Per Request |
Yes |
| Included administration minutes |
30 ($15/ 30 minutes there
after) |
120 ($10/ 30 minutes there
after) |
| Technical advice, reccommendations & suggestions |
Yes |
Yes |
| 3rd party application installations |
2 |
5 |
| Upgrades,
patches, and installations |
| Regular operating system updates |
Yes |
Yes |
| Control panel patches & updates |
No |
Yes |
| Information
access |
| Dedicated accounts manager |
Yes |
Yes |
| 24/7 billing access |
Yes |
Yes |
| Server reboots |
Yes |
Yes |
| Detailed uptime & bandwidth consumption
charts |
Yes |
Yes |
| Automated network maintenance notifications |
Yes |
Yes |
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Email:
